Change Management

The Best Practices in Change Management Report surveyed 288 companies about their experiences and lessons learned in project change management.

The findings include the following:

• The No 1 contributor to project success is strong, visible and effective sponsorship
• The main obstacle to successful change is employee resistance
• The main reasons for employee resistance are a lack of awareness about the change; comfort with the ways things are; and fear of the unknown
• Employees want to hear messages about change from two people – the CEO or their immediate supervisor (and these messages are not the same)
• When asked what they would do differently next time, most teams said they would begin their project change management activities earlier
• Middle managers often resist change because they fear losing control and becoming overloaded with tasks and responsibilities

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