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ITIL Foundation Certificate
| Qualification: |
ITIL Foundation Certificate |
| Course Code: | TC1119 |
| Nominal Days: | 3 |
| Program Area: | ITIL Workshops |
| OVERVIEW |
ITIL, the Information Technology Infrastructure Library, is the most widely accepted IT-process management framework in the world. It has been accepted as the de facto standard for managing IT organisations. ITIL describes the processes required for managing an IT infrastructure efficiently and effectively in order to guarantee the service levels agreed upon by the IT organisation and its customers. |
| WORKSHOP OBJECTIVE | This workshop is specifically designed for IT practitioners wanting to gain knowledge and accreditation in IT Service Management Best Practice. Participants will learn the essential concepts of ITIL and be equipped with the knowledge to confidently apply its underlying principles. They will also undertake the examination at the conclusion of the workshop |
| CORE LIFE LIFECYCLE STAGES |
This course is based upon the 5 Lifecycle publications which are the core of the IT Infrastructure Library (ITIL). Each Lifecycle outlines the processes and roles required to manage that Lifecycle. These are:
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| BENEFITS |
Using the ITIL framework in an IT organisation provides the following benefits:
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| TARGET AUDIENCE | This workshop has been designed for all levels of staff within an IT Service Delivery Organisation:
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| PREREQUISITES | Participants should be working in the areas described above, or be seeking to do so within the near future. |
| PRE-COURSE WORK |
There is currently no pre-course work for this programme. |
| LEARNING OUTCOMES & FACILITATION |
Participants will develop a thorough understanding of the ITIL process model and how all of the processes interrelate. The goal, the activities, the terminology, the application and the benefits will be discussed for each ITIL process. This course is preparation for the Foundation Certificate in IT Service Management. Facilitators of this workshop will use a case study delivery approach to provide participants with a multi-faceted and challenging learning experience. |
CERTIFICATION![]() |
ITIL Fundamentals Foundation Certificate On the final day of the workshop, participants will undertake the Foundation Certificate Exam (paper-based, multiple choice questionnaire of 40 questions over 60 minutes) as developed by EXIN. ITIL Foundation certification is an internationally recognised accreditation issued by EXIN in the Netherlands. To be awarded the Foundation Certificate in IT Service Management, students must achieve a result of 65% in the exam. A minimum of 2 weeks confirmed notice is required to register and order the EXIN Foundation Examination papers. |
21 PROFESSIONAL DEVELOPMENT UNITS (PDUS) AWARDED![]() |
PMPartners is a Global PMI (Project Management Institute) Registered Education Provider. Participants who have been awarded the Project Management Professional Certification (PMP®) by the Project Management Institute are eligible to earn 21 PDUs for their participation in this workshop. |
| DELIVERY | All workshops may be conducted onsite or at our premises, with experienced facilitators providing group and/or individual instruction. Training is provided through hands-on learning, relevant exercises and the provision of a participant handbook. A course reference manual, copies of all slides and the ITSMF ITIL overview publication will be provided for each participant. Our participants are also entitled to complementary telephone consultation/advice within 60 days of workshop completion. |
| ASSESSMENT | As described above, assessment is undertaken at the conclusion of the workshop. |
Workshop Content Summary
- What is ITIL & IT Service Management
- An introduction to Process Management
- The Service Strategy Lifecycle:
-Service Strategy
-Financial Management
-Financial Management
-Demand Management
-Service Portfolio Management
-Service Portfolio Management
- The Service Design Lifecycle:
-Service Level Management
-Availability Management
-Availability Management
-Capacity Management
-IT Service Continuity Management
-Security Management
-Supplier Management
-Service Catalogue Management
-IT Service Continuity Management
-Security Management
-Supplier Management
-Service Catalogue Management
- The Service Transition Lifecycle:
-Change Management
-Release and Deployment Management
-Software Asset and Configuration Management
-Release and Deployment Management
-Software Asset and Configuration Management
- The Service Operation Lifecycle:
-Incident Management
-Problem Management
-Problem Management
-Event Management
-Access Management
-Request Fulfillment
- The Continual Service Improvement Lifecycle:
-The seven step improvement process
- Exam Preparation
- EXIN ITIL Foundation Certificate Exam





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