Research

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Project Management Research Summary June to July 2009

Quality Management, according to PRINCE2®, is “the process of ensuring that the quality expected by the customer is achieved”.  It is fundamental in delivering a project that meets customer expectations and achieves a high level of customer satisfaction and yet it is often a neglected area of Project Management.

 Many Project Managers express the opinion that Quality is not something concrete and is therefore hard to manage, however, most Project Managers intuitively manage quality, albeit informally, to some degree.
 
Defining and managing quality is not complex.  It involves understanding the expectations of the client at the start of the project and developing a plan to meet those expectations.  This does not necessarily mean delivering the most expensive or all encompassing solution but rather delivering something that is fit for purpose.

Quality Management encompasses 3 key areas:  

• Quality Planning: identifies what activities will take place to validate the quality of deliverables, who will conduct the activities and when will the activities will take place
• Quality Assurance: involves carrying out the planned activities such as project health checks, testing, etc
• Quality Control: involves checking the results of quality assurance activities and identifying ways of reducing adverse results