Stakeholder Profiling & Communications Management

OVERVIEW

The ability to effectively read, understand and build rapport with your stakeholders provides you with a distinct advantage when it comes to managing expectations, negotiating and dealing with difficult situations.

Understanding your stakeholders' communication and personal styles, body language & mannerisms as well as what ultimately motivates them, lays the groundwork for committed and results driven business relationships.

WORKSHOP OBJECTIVE

To provide participants with the skills, tools and techniques for effective and enduring stakeholder relationships as well as those for minimising potential problems and misunderstandings.

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Who this course is forBack to top

This workshop is designed for:

• People who are required as part of their role to manage internal and/or external client expectations and delivery.

PREREQUISITES

There are no prerequisites for attending this workshop

PRE-COURSE WORK

Participants may be required to complete a pre-course self appraisal and to consider particular areas for development.

Industry Certified RecognitionBack to top

7 OR 14 PROFESSIONAL DEVELOPMENT UNITS (PDUS) AWARDED

PM-Partners is a Global PMI (Project Management Institute) Registered Education Provider.

Participants who have been awarded the Project Management Professional Certification (PMP®) by the Project Management Institute are eligible to earn between 7 and 14 PDUs for their participation in this workshop (depending upon workshop duration).

Outcomes & Certification EligibilityBack to top

Successful completion of this workshop will enable participants to:

• Identify Communication and Personality Styles
• Build rapport, empathy and mutual understanding
• Extract important information through effective listening and questioning techniques
• Perceive, translate and act upon body language signals
• Deliver persuasive stakeholder presentations
• Use assertiveness in stakeholder negotiation to reach mutually beneficial outcomes

Facilitators of this workshop will use a scenario-based delivery approach to provide participants with a 'hands-on', multi-faceted and challenging learning experience.

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How this course is deliveredBack to top

All workshops may be conducted onsite or at our premises, with experienced facilitators providing group and/or individual instruction. Training is provided through a combination of theoretical and experiential exercises and the provision of a participant handbook containing training materials, tools, templates and checklists, ready for immediate use back in the workplace.

Our participants are also entitled to complimentary telephone consultation/advice within 60 days of workshop completion.

ASSESSMENT/ASSIGNMENTS

Assessment of competence is established by observation of contribution and participation during case study exercises and group discussion.

Follow-up assignments are not part of this workshop offering, but may be estimated, designed and conducted upon request.

CUSTOMISATION OPTIONS

The following customisation options are available for this programme:

• Additional day/s to explore more advanced aspects of stakeholder management; communication, presentation, business requirements gathering and expectations management.
• A condensed one day format based upon selected modules.
• A workshop customised to your business environment using a current scenario or project.

Workshop Content Summary

(CONTENT INCLUDES INDIVIDUAL PRACTISE AND FEEDBACK SESSIONS)

• Gauging Personal Communication and Leadership Styles
  • Identifying personal pitfalls and 'blind spots'
  • Understanding key personal differences and their significance in strategic relationships
• Building Rapport
  • Taking the time to actively listen
  • Tips and tricks for maintaining interest – yours and theirs
  • Asking the right questions, the right way, and getting them answered
  • Decoding and Using Body Language
  • Reading Verbal & Non Verbal Cues
  • Responding to specific body language
  • Avoiding 'over-reading' pitfalls
• Communicating Assertively
• Ensuring that your needs are communicated and met
• Conducting Persuasive Stakeholder Presentations
• Reaching Mutually Beneficial Outcomes through Principled Negotiation
  • Stakeholder Mapping Techniques
  • Using the 'Negotiation Planner'
  • Managing Conflict
  • Handling Emotions, Games, Tactics and Bullying Techniques
  • Concluding the Negotiation and Affirming Commitment

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