The Importance of Customer Experience Design in Digital Transformations
2020 kicks off a new decade for delivery and change professionals. Our PM-Perspectives events are changing too. Prior to each event we will be conducting targeted research across our network to bring local insights that help keep you informed and across the trends experienced by your peers.
Digital technologies are reshaping how people, businesses and government departments work together throughout the world. Organisations are investing in change initiatives with disruptive/emerging technologies and new business models in order to compete, survive or simply to meet the ever-increasing expectation of customers.
With the pace of digital transformation accelerating, the ongoing success for many businesses and government departments depend on their ability to harness these technological advances to drive growth and increase efficiency.
McKinsey, however, suggest less than 30% of digital transformations succeed.
Pedro Harris, Chief Digital Education Delivery Lead at NSW Department of Education, will share how he planned and led a major NSW Schools Digital Strategy with 1 million stakeholders, centring around customer experience design.
Pedro is a dynamic IT leader with over 30 years’ experience in public and private sector organisations. He specialises in digital services and delivery, education, sustainability, land and environmental policy, mapping and location intelligence.
Pedro will discuss the following topics at our PM-Perspectives:
- Can you future-proof your digital strategy
- The importance of data to lead strategy development
- Accountability is key to large scale transformations
- Embedding new initiatives across an organisation at scale
We will also present key findings from our study to help you leverage local Digital Transformation Insights.
If you are responsible for leading or influencing change or major projects in your organisation, do not miss this event.
MELBOURNE
PRESENTER: Pedro Harris
DATE: Thursday 12 March 2020
REGISTRATION: 5.30pm
PRESENTATION: 6pm – 7pm
NETWORKING: 7pm – 8pm
LOCATION: Saxons – Level 8, 500 Collins Street, Melbourne 3000
PRESENTER: Pedro Harris
DATE: Thursday 19 March 2020
REGISTRATION: 5.30pm
PRESENTATION: 6pm – 7pm
NETWORKING: 7pm – 8pm
LOCATION: PM-Partners – Level 5, 45 Clarence Street, Sydney 2000