Jetstar Signs Agreement with PM-Partners group to Manage Projects Driving Further Efficiencies and Growth

Insights | 02 November 2011

Leading Australian professional services firm, PM-Partners group, today announced that low fares leader Jetstar has extended its Project Management and Project Management Office agreement for another two years.

The agreement will see PM-Partners project manage a number of major programs including the development of a standard services platform across Jetstar Group operations.

PM-Partners will also add Electronic Project Management (EPM) capabilities to the Project Management Office it manages for Jetstar. The new cloud-based EPM system will implement executive dashboards to support a project portfolio approach.

Jetstar Chief Information Officer Steve Tame said the initiatives would drive economies of scale as Jetstar continued its domestic and international growth within Australia and the Asia Pacific.

“We are continuing to develop service offerings by re-engineering our platforms and processes to make them consistent and deliver against our low cost approach,” Mr Tame said.

He said Jetstar would gain greater visibility of projects and a mature basis for prioritising activities and allocating resources.

“Major projects delivered for us on time and on budget by PM-Partners over the last two years include solutions for Flight Operations & Crew Management, Time & Attendance, Payroll, Videoconferencing, as well as overnight relocation of Jetstar’s head office in Melbourne and other strategic business simplification projects,” Mr Tame said.

“Work is continuing with Performance Management, Revenue Accounting, expansion of self-service kiosks to the Jetstar domestic networks in Australia and New Zealand, and an innovative new Boarding Management system based on netbook computers and mobile networks.”

“If you analyse how Jetstar operates, it’s like a text book on managing an agile business,” said Nik Samuelson, Managing Director for PM-Partners group.

“With each project management outsourcing agreement during our 6 year relationship, Jetstar has reaped the benefits in terms of agility, flexibility and efficiency.

“At the same time it has rapidly built organisational capability and maturity and lowered costs as a proportion of revenues,” Mr Samuelson said.

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