Service Design Officer

PM-Partners group is a specialist Project Management Consultancy. We have a unique way of running projects and providing training and advice, so our clients get the best results with less cost and risk. Each year we deliver over $3B of projects, train over 10,000 people, and help some of Australia’s leading brands improve their PMOs.

About the role

As the Service Design Officer you will be a key member supporting the branches within IT in contributing to bringing together technology, development, products, design, engagement, and operations to deliver simpler connected services during Initiation and Discovery phases for handover to Delivery Teams.

Key requirements

• A Degree in Design, Business, Management, Humanities, Science, Psychology, Technology or other relevant area is highly desirable.
• Knowledge and/or experience in Software Development Life Cycle.
• Knowledge of Agile Delivery and Prince2 Agile or similar project management methodology
• Skills in using design tools such as Miro, Figma, Jira/Confluence, and familiarity with data analysis and research tools

Key Accountabilities

• Support the overall customer experience strategy, following human-centered design principles to design high-quality customer experiences.
• Apply specialist skills and knowledge of human-centered design practices to define target customer personas, identify customer needs and opportunities to improve customer services and customer channels and products, and co-design innovative solutions with customers and stakeholders.
• Prepare high quality service design artefacts including, insights, current and future state process and journey mapping, service blueprints, and customer personas, to support service modernisation.

If you feel you meet our selection criteria, please submit your resume to Aoife Grimes at PM-Partners via SEEK application or email – aoifeg@pm-partners.com.au