When Transformation Gets Personal

Insights | 01 May 2018

Transformation isn’t just something that happens to organisations, it happens to people as well. It doesn’t just happen at the clients we work with, we make it happen at PM-Partners too.

I’m delighted to mark my first year anniversary as CEO of PM-Partners this month and I speak from personal experience when I say it’s been quite the year of change and growth for us.

We’ve grown the business, developed new services and matured our processes to cement our position as a consultancy that can scale to support you and your business during significant periods of change, turnaround and transformation.

We are transitioning in a way that has seen us become directly engaged with the C-Suite just as much as we engage with project and programme practitioners, and procurement teams. This demonstrates the value of the work we do with, and for you, because we know that change has to be recognised and led from the top to be truly transformational.

We now have 80 millennials in the business and will retain a strong focus on welcoming more into the company as we grow. From someone who has sat with the C-Level for a lot of their career, this is a cohort I’ve personally learnt a lot about over the past year. We continually sing out about the value of millennials in a business, so why are they so important?

They’re important because all organisations need a combination of new thinking and mature expertise to prepare them for the never-ending change, technological advances and new business models that haven’t yet been invented. It also helps to prepare organisations for the unknown environment in which future C-Level executives will be operating.

We’ve applied this thinking to our own business, we’ve engaged all our people in driving the business forward.

It sounds counter-intuitive to say that we’re a culture that puts our people first and our clients second, but it’s a strategy that continues to drive the best value and outcomes for our customers. It means our people are doing the work they love to do, where they find purpose and can develop their skills.

This helps us create services that meet client demand and that beat market demand because we’re nimble and listen to feedback from our teams. We’ve developed a deep listening style to hear everyone in the business – diversity of thought breeds openness, sophisticated problem solving and, with that, successful outcomes.

One of our own highlights of the past year includes the recent sponsorship of the NSW Women’s Super W Rugby Team, who we were delighted to see win against Queensland in the final of the Super W competition last month.

We are thrilled to have the team that we do at PM-Partners and we’re thrilled to have our clients that we work with. Whether you’ve attended one of our training courses or been part of a project or programme we have run, chances are you’ve experienced change and we are proud to have been part of that in the past twelve months.

One year is a long time in this industry, where the pace of change is rapid and must be both enduring and adaptable. I welcome the myriad of change that the next twelve months will inevitably bring.

About The Author

Ken Sheargold, Chief Executive Officer at PM-Partners group

Ken joined PM-Partners as a Transformation Consultant in February 2016 and took on the role of CEO on May 8th 2017. Ken is responsible for delivering major transformational change where there is complexity, risk, many inter-dependencies and conflicting priorities.

Prior to joining PM-Partners group he held a number of executive appointments in the NSW Government and Telstra Corporation.

His most recent appointment in government was the Executive Director, Premiers Implementation Unit directly responsible for supporting the Premier in the delivery of his key priorities across NSW. Prior to working in the Department of Premier and Cabinet he was the Executive Director of ServiceFirst, the shared services organisation responsible for the provision of shared services to the central agencies of government.

He was the Program Director and commercial lead for the outsourcing of ServiceFirst that successfully executed contracts with Unisys and Infosys in June 2015 with a total contract value of $235 million dollars.

Prior to joining the NSW Government, he held a number of senior appointments in Telstra Corporation. Those appointments included Executive Director Corporate Strategy and Customer Experience and Executive Director Service Advantage.

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