ITIL® 4 Leader: Digital and IT Strategy
DURATION
3 days
LOCATIONS/DELIVERY METHOD
On demand
EXAM
One day before the course starts you will receive an email directly from Peoplecert. This includes a voucher code which provides access to course materials and the PeopleCert exam scheduling platform.
You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.
ITIL® 4 Leader: Digital and IT Strategy
The ITIL 4 Leader: Digital and IT Strategy (DITS) certification is a module that explores how to align digital business strategy with IT strategy to drive success in a rapidly evolving digital landscape. It provides guidance on how strategic approaches influence the design, delivery, and support of digital and IT services across the service value chain.
This module is ideal for IT and digital leaders responsible for shaping and executing digital strategies within their organisations. It is especially relevant for professionals looking to understand how technology and business strategies intersect and how IT can be used to drive business transformation.
This course will enable you to:
- Develop a cross-organisational digital strategy
- Craft a digital vision
- Drive operational excellence
- Respond to digital disruption
- Strategically manage risk
- Develop future digital leaders
KEY TOPICS
- Crafting a digital vision and strategy
Factors for creating a digital vision and strategy. The evolving service economy and the need for adaptive strategies. - Assessing digital strategy
The impact of a successful digital strategy on business success and how it drives innovation and growth. - Operationalising strategy
Integration of digital and IT strategies into the ITIL 4 service value system. Implementing strategies across the service value chain. - Responding to digital disruption
Strategic positioning against digital disruptors. Digital readiness and leveraging technology to enhance performance and customer satisfaction. - Strategic risk management in VUCA environments:
Identifying, evaluating, and managing risks in volatile, uncertain, complex, and ambiguous environments. Developing strategies to mitigate potential threats. - Evolving service delivery models
Innovative service delivery approaches. Adapting models to meet evolving customer needs and leveraging digital technologies. - Driving organisational change
Achieving organisational change through digital and IT strategies. Alignment of culture, processes, and structures with digital transformation initiatives. - Optimising customer experience
Customer experience optimisation through digital strategies. Using technology and data insights to personalise interactions and streamline processes. - Cultivating digital leadership
Leadership skills for the digital landscape. Inspiring teams, fostering collaboration, and navigating digital challenges to drive success.
As part of PM-Partners’ new integrated learning solution, this course offers students the option to attend our bespoke classroom in person or virtually by dialling in from a remote location. Trainers are skilled at both delivery methods and use the latest in virtual technology to simultaneously provide participants with the same interactive, multi-faceted and challenging learning experience. Whichever delivery mode learners choose, comprehension and recall techniques will be used to provide them with a solid understanding of ITIL 4.
For group bookings, courses can be customised to suit your requirements and conducted onsite at your premises, at our training centre, or virtually.
Virtual training: Learn more about our virtual delivery.
Materials: A comprehensive participant workbook and a course eBook are provided.
ITIL 4 Leader: Digital and IT Strategy
This course includes DITS online exam which consists of:
• 30 questions
• Multiple choice questions
• 70% pass mark
• 60 minutes
• Closed book
This exam is a prerequisite for obtaining the ITIL 4 Strategic Leader designation.
ITIL 4 Strategic Leader
ITIL 4 Strategic Leader is a certification stream that highlights the importance of IT in shaping business strategy and driving organisational success. It demonstrates a deep understanding of how to align digital capabilities with strategic business goals across the enterprise.
To obtain the ITIL Strategic Leader designation, you must complete the following two modules
- ITIL 4 Leader: Direct, Plan and Improve
- ITIL 4 Leader: Digital and IT Strategy
Upon successfully completing both modules, you will automatically be awarded the ITIL 4 Strategic Leader designation.
SITTING YOUR EXAM
One day before the course starts you will receive an email directly from Peoplecert. This includes a voucher code which provides access to course materials and the PeopleCert exam scheduling platform.You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.
Your certification will need to be renewed within three years of its original certification date. Please refer to PeopleCert for more information.
PEOPLECERT MEMBERSHIP IS AVAILABLE TO EVERYONE!
All you need is a PeopleCert account to join as an Essential member and gain access to a variety of resources - for free.
Upgrade to the annual Plus plan to unlock a full suite of expert resources, showcase your skills with Digital Badges and keep your certifications up to date by collecting Continuous Professional Development points.
Take2 Re-sit Exam Option
PeopleCert provide you with the opportunity to sit your exam knowing that if the outcome is not what you expected, you could have another attempt, at a fraction of the exam price.
PeopleCert administers the ITIL 4 Specialist: Create, Deliver and Support (CDS) examination scheme. PM-Partners is an accredited partner of PeopleCert (Partner ID: 3800).
DEVELOPMENT UNITS
Participants who have been awarded the Project Management Professional (PMP)® credential by the Project Management Institute (PMI)® are eligible to earn 21 PDUs for their participation in this course (11 Ways of Working, 8 Business Acumen, and 2 Power Skills).
Participants holding any of the Project Management accreditations (CPPP/ CPPM/ CPPD) are eligible to earn 20 CPDs for this short course.
PMI and Project Management Professional (PMP) are registered marks of the Project Management Institute, Inc.
Before attending the course, participants must:
- Hold a current ITIL 4 Foundation certification.
- Have a minimum of three year’s managerial experience.
WHERE IS THE TRAINING VENUE LOCATED?
This course is on demand and can be delivered virtually or at the customer's location.
I REQUIRE AN INVOICE BEFORE PAYMENT IS PROCESSED – CAN I STILL BOOK THIS COURSE ONLINE?
Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.
IS THIS A CERTIFIED COURSE?
Yes. The exam for this course is to be undertaken online, after the course. Upon passing the exam you will be certified.
IS THE EXAM FEE INCLUDED?
Yes. The exam fee is included in the course cost.
Our website offers three payment options for training courses. When you select "BOOK NOW" you will be taken to the checkout. Step two: "Billing Details" is where you can select from the three payment options:
- Credit Card Payments: PM-Partners uses Stripe payment gateway to process Visa, Mastercard, Amex, as well as Apple Pay and Google Pay transactions. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry so you can be confident that your card details are protected for online purchases.
- Bank Transfer: We cannot guarantee your registration(s) until your payment is cleared (bank transfers take 3 days to process). Instructions for payment by bank transfer will be provided at the end of the order process.
- Invoice: An invoice will be sent to you after you complete the booking. Payment is required 14 days before the course start date. If you're buying within 14 days, you need to arrange payment ASAP with a minimum of 72 hours before course start date.
Who should attend?
- Information Technology Management
- IT Service Management (ITSM) specialists
- Digital Technology Strategists
- Systems Engineers
- Software Developers
Group bookings
Upskill your team to optimise delivery with PM-Partners’ accredited training
Professional group training and certification with volume-based discounts.
LEARN MORE