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From Citizen to Customer Whitepaper

From Citizen to Customer Whitepaper

Around the world the modern government agency is required to rethink its relationship with citizens and to start treating them like customers. For some agencies this represents a radical shift in how ...

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Scrum: The Product Owner

Scrum: The Product Owner

Scrum is a popular Agile method using an iterative timeboxed approach to product delivery. As with all Agile methods, the ‘voice of the customer’ needs to be heard. In Scrum, the Product Owner ...

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The State of Business Agility

The State of Business Agility

The last 12 months has seen an accelerated paradigm shift in the way that organisations view, respond to and implement Agile transformations. This is especially true for the organisations we are ...

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