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The ITIL 4 Specialist: Create, Deliver and Support (CDS) certification is a module that focuses on the core service management activities with a particular emphasis on the “creation” of services. It represents an expansion of the ITIL framework to encompass the entire lifecycle of services, including their design, development, delivery, and ongoing support.
This certification is designed for IT practitioners and leaders involved in the design, development, deployment, and monitoring of digital products and services. It equips professionals with the necessary knowledge and skills to effectively create, deliver, and support services to meet agreed-upon levels of quality and customer satisfaction.
It is for those who design digital products and services and who deliver and support them to agreed levels. This includes development, deployment, and monitoring activities.
The objectives of this course are to:
As part of PM-Partners’ new integrated learning solution, this course offers students the option to attend our bespoke classroom in person or virtually by dialling in from a remote location. Trainers are skilled at both delivery methods and use the latest in virtual technology to simultaneously provide participants with the same interactive, multi-faceted and challenging learning experience. Whichever delivery mode learners choose, comprehension and recall techniques will be used to provide them with a solid understanding of ITIL 4.
For group bookings, courses can be customised to suit your requirements and conducted onsite at your premises, at our training centre, or virtually.
Virtual training: You can learn more about our virtual delivery here.
Materials: A comprehensive participant workbook and a course eBook are provided. A course hard copy is available for purchase at an additional cost.
ITIL 4 Specialist: Create, Deliver and Support (CDS)This course includes the CDS online exam which consists of:
This exam is a prerequisite for obtaining the ITIL 4 Managing Professional designation.
ITIL 4 Managing Professional (ITIL MP)ITIL MP is an ITIL stream that provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows. To obtain the ITIL PM designation, you must complete the following four modules:
On successful completion of all four modules, you will automatically receive the ITIL 4 Managing Professional designation.
On the last day of your course you will receive an invitation to book your online proctored exam directly with PeopleCert. You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.
Your certification will need to be renewed within three years of its original certification date. Please refer to PeopleCert for more information.
All candidates who pass the exam are eligible to claim 1 month’s free access to MyAxelos Membership.
Candidates access the free membership through the results page on the PeopleCert candidate portal.
Take2 Re-sit Exam OptionPeopleCert provide you with the opportunity to sit your exam knowing that if the outcome is not what you expected, you could have another attempt, at a fraction of the exam price.
Participants must hold a current ITIL 4 Foundation certification as a prerequisite for studying Create Deliver and Support module.
Sydney courses are held at 45 Clarence Street, Sydney.Melbourne courses are held at 123 Queen Street, Melbourne.
Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.
Yes. The exam for this course is to be undertaken online, after the course. Upon passing the exam you will be certified.
Yes. The exam fee is included in the course cost.
Our website offers three payment options for training courses. When you select "BOOK NOW" you will be taken to the checkout. Step two: "Billing Details" is where you can select from the three payment options:
Duration: 3 days
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