ITIL® 4 Specialist:
Drive Stakeholder Value

it service management

ITIL 4 Specialist: Drive Stakeholder Value Overview

The ITIL 4 Specialist: Drive Stakeholder Value certification is a module designed for IT professionals seeking to excel in fostering strong relationships with stakeholders to co-create value. This certification focuses on the critical role of IT in managing customer journeys, experiences, and expectations to ensure the delivery of exceptional services.

In today’s business landscape, the success of IT services heavily relies on understanding and fulfilling customer needs and expectations. This module equips IT practitioners with the knowledge and skills needed to build and maintain positive relationships with stakeholders, which is vital for driving customer satisfaction and business success.

Who Should Attend?

IT professionals who foster relationships with stakeholders to co-create value.

  • ITSM Managers
  • Service Desk Managers
  • Professionals in DevOps teams

The objectives of this course are to:

  • Efficiently handle essential stakeholders
  • Establish reliable partnerships
  • Influence customer demand
  • Integrate efficient design thinking
  • Enhance user experience and customer satisfaction.
  • Understand how customer journeys are designed
  • Know how to target markets and stakeholders
  • Know how to foster stakeholder relationships
  • Know how to shape demand and define service offerings
  • Know how to align expectations and agree details of services
  • Know how to onboard and offboard customers and users
  • Know how to act together to ensure continual value co-creation (service consumption/provisioning)
  • Know how to realise and validate service value

As part of PM-Partners’ new integrated learning solution, this course offers students the option to attend our bespoke classroom in person or virtually by dialling in from a remote location. Trainers are skilled at both delivery methods and use the latest in virtual technology to simultaneously provide participants with the same interactive, multi-faceted and challenging learning experience. Whichever delivery mode learners choose, comprehension and recall techniques will be used to provide them with a solid understanding of ITIL 4. 

For group bookings, courses can be customised to suit your requirements and conducted onsite at your premises, at our training centre, or virtually. 

Virtual training: You can learn more about our virtual delivery here.

Materials: A comprehensive participant workbook and a course eBook are provided. A course hard copy is available for purchase at an additional cost.

ITIL 4 Specialist: Drive Stakeholder Value (DSV)
This course includes the DSV online exam which consists of:

  • 40 questions
  • Multiple choice
  • 28 out of 40 marks required to pass (70%)
  • 90 minutes
  • Closed book

This exam is a prerequisite for obtaining the ITIL 4 Managing Professional designation.

ITIL 4 Managing Professional (ITIL MP)
ITIL MP is an ITIL stream that provides practical and technical knowledge about how to run successful IT enabled services, teams and workflows.  To obtain the ITIL PM designation, you must complete the following four modules:

  • ITIL 4 Specialist: Create, Deliver and Support
  • ITIL 4 Specialist: Drive Stakeholder Value
  • ITIL 4 Specialist: High-Velocity IT
  • ITIL 4 Strategist: Direct, Plan and Improve

On successful completion of all four modules, you will automatically receive the ITIL 4 Managing Professional designation.


On the last day of your course you will receive an invitation to book your online proctored exam directly with PeopleCert. You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.

Your certification will need to be renewed within three years of its original certification date. Please refer to PeopleCert for more information.


All candidates who pass the exam are eligible to claim 1 month’s free access to MyAxelos Membership.

Candidates access the free membership through the results page on the PeopleCert candidate portal.

Take2 Re-sit Exam Option
PeopleCert provide you with the opportunity to sit your exam knowing that if the outcome is not what you expected, you could have another attempt, at a fraction of the exam price.

PeopleCert administers the ITIL 4 Specialist: Stakeholder Value examination scheme. PM-Partners is an accredited partner of PeopleCert (Partner ID: 3800).

Participants must hold a current ITIL 4 Foundation certification as a prerequisite for studying Drive Stakeholder Value module.


Sydney courses are held at 45 Clarence Street, Sydney.
Melbourne courses are held at 123 Queen Street, Melbourne.


Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.


Yes. The exam for this course is to be undertaken online, after the course. Upon passing the exam you will be certified.


Yes. The exam fee is included in the course cost.

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  • Invoice: An invoice will be sent to you after you complete the booking. Payment is required 14 days before the course start date. If you're buying within 14 days, you need to arrange payment ASAP with a minimum of 72 hours before course start date.

Course Information

Duration: 3 days


  • On the last day of your course you will receive an invitation to book your online proctored exam directly with PeopleCert.
  • You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.

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