Terms and Conditions

PM-Partners group Training Client Terms and Conditions

1. PM-Partners

The PM-Partners group offer value for money and great results for our clients. Our broad range of services are delivered internationally by facilitators that are not only experts practicing in their field but also approved by the relevant examining body. Our content and capability practice has evolved over 17 years to incorporate the latest Best Practice standards and thinking.

When registering or booking a course please ensure to include all your contact details. We will provide an email acknowledgement of your booking.

If you have any questions please do not hesitate to call 1300 70 13 14 or email info@pm-partners.com.au

2. Fee Structure

All fees are + GST at 10%. The fee stated covers the time required to perform the stated tasks. Any additional tasks required will be charged at an agreed fee prior to commencement.

3. Payment of Fees

For in-house, public and virtual training, bookings will only be secured upon receipt of full payment or where a Company Purchase Order is supplied. Payment is due at time of course booking or within 7 days of invoice date.

Where payment is not received by course start date then we have the right to refuse the delegate(s) entry to the course. In these circumstances, the invoice in question will remain payable in full.

Payment can be made by credit card, debit card, direct funds transfer or cheque (please allow time for clearance 14 days prior to course commencement). For further information please call 1300 70 13 14 or email info@pm-partners.com.au

If a purchase order is provided. The purchase order represents a legal offer to confirm the booking and buy the products or services.

The PM-Partners group reserves the right to change prices from time to time due to market conditions.

4. Credit Card Payments

All payments made by Visa and MasterCard are subject to a 2% surcharge. All payments made by AMEX are subject to a 3% surcharge. This is unfortunately due to the additional merchant fees PM-Partners group are charged for processing the payment.

5. Confirmation of Booking

In-house, public and virtual training bookings cannot be confirmed until payment or a purchase order is received. Payment is due at time of course booking or within 7 days of invoice date.

6. Confidentiality

Each party will keep confidential and not disclose or make public the Confidential Information of the other party without the prior written consent of the other party.

7. Quotation Validity

Proposals are valid for a period of 20 (twenty) days from the date issued

8. Intellectual Property


In this clause and agreement, we use the following definitions:

(a) “Developed Materials” means all Materials developed by PM-Partners during and for the purpose of this agreement;

(b) “Pre-Existing Materials” means all Materials developed by either party before the date of this agreement;

(c) “Materials” means all methodologies, processes, training practices, deliverables, tangible and intangible information, documents, reports, drawings, designs, software (including source and object code), concepts, data and other materials in any media whatsoever; and

(d) “Intellectual Property Rights” means any and all present and future intellectual and industrial property rights throughout the world (whether registered or unregistered), including copyright, trade marks, designs, patents, moral rights, trade, business, company and domain names, and other proprietary rights, trade secrets, know-how, technical data, confidential information and the right to have information kept confidential, or any rights to registration of such rights (including renewal), whether created before or after the date of this agreement.


(a) The parties will each retain ownership of all Intellectual Property Rights in their respective Pre-Existing Materials.

(b) Subject to clause 1.2(c), PM-Partners will own all Intellectual Property Rights in all Developed Materials, from the moment those Developed Materials are created.

(c) If there are any Pre-Existing Materials of the Client incorporated in the Developed Materials, the Client will continue to own the Intellectual Property Rights in any Pre-Existing Materials that are incorporated in the Developed Materials and PM-Partners will not commercialise those elements of the Developed Materials.

(d) All Developed Materials will be marked with a PM-Partners Copyright notice, which must not be altered or removed.


(a) (Licence to PM-P of Pre-Existing Material) To the extent necessary for PM-Partners to perform the Services, the Client grants PM-Partners a non-exclusive, revocable, worldwide, non-transferable and royalty-free licence to use, adapt and modify the Client’s Materials during the Term of this agreement for the purpose of performing the Services. PM-Partners will not modify the Client’s Pre-Existing Materials unless necessary for the Services. This licence does not include a right to sublicense or commercialise the Client’s Pre-Existing Materials.

(b) (Licence to Client of Developed Material) Unless otherwise stated in the scope of Services, PM-Partners grants to the Client a single-use licence to any Developed Materials (and incorporated PM-Partner Pre-Existing Materials) provided to the Client under this agreement, for the sole purpose of the Client enjoying the benefit of the Services. For all Materials provided to the Client, the Client must not:

(i) reproduce, copy, imitate, or otherwise attempt to re-use the Materials for internal or external business purposes outside of the scope of Services, including but not limited to delivering training materials again, photocopying hard-copy materials or recording any presentations;

(ii) share, sublicense, distribute, sell or otherwise attempt to commercialise the Materials in any way to any third parties, whether for free or by charging fees; or

(iii) unless otherwise agreed in the scope of Services, modify or attempt to adapt the Materials in any way. If the scope of Services states that the Client may modify or attempt the Materials for a certain purpose, the right is strictly limited to that purpose.

(c) (Additional Uses Royalty-Fees) If the Client wishes to do any activity restricted by clause 1.3(b), the Client must notify PM-Partners giving details of the intended use case. If PM-Partners agrees to the use case, the parties will agree to a royalty-fee payable to PM-Partners.


The Client acknowledges and agrees that:

(a) the Developed Materials may include Intellectual Property Rights owned by third parties and licensed to PM-Partners under a separate agreement (Third Party IP);

(b) the ownership and licence restrictions in this clause 1 will apply to all Third Party IP; and

(c) if the Client breaches this clause 1 which causes the owner of relevant Third Party IP to seek damages, the Client will be liable for any losses caused by the Client’s breach.


Coronavirus temporary amendment to our regular T&C’s as of 28/06/2021
Our training is going ahead as planned and therefore we are not authorising refunds, however the relationships with our customers remain our top priority. In the event that you need to reschedule within two weeks, we will accommodate all requests. We will continue to remain flexible and seats will be left open for you to confirm new dates over the coming three months.

9. Cancellations and Changes

PM-Partners group will provide a full refund less the 10% administration fee for cancellations of assignments, workshops and courses where adequate notice of no less than 14 days is provided in writing. Transfers to alternate dates with notice in writing of no less than 14 days will be accommodated where possible at no charge. Substitutions can be accommodated with less than 14 days notice and will incur a 10% administration fee. Cancellations with less than 14 days notice will be at full cost. No transfers or refunds are permitted within 14 days of course commencement date; however the provision of a substitute attendee is permitted and is subject to a 10% administration fee.

Cancellations, refunds, transfers and alternate date changes are not available on special offers and discounted courses.

Non-attendance is deemed as cancellation without notice and payment in full is due.

All orders placed through the company website are non-cancellable and non-refundable.

Re-sellers are required to make payment in full and upfront before any booking is confirmed.

The PM-Partners group reserves the right to cancel or reschedule any course. We will endeavour to avoid changes of this nature, if however a change is necessary we will advise the customer as soon as the change is known and we will work with you to reschedule a suitable date or agree an amicable outcome.

10. Training Promotions and Discount Codes

Promotions and discount codes are not to be used in conjunction with other special offers or packaged courses unless specified otherwise. Promotions and discounts are not applicable to online training (eLearning) courses and already discounted courses or packages. Discount will be taken off RRP.

a)   The 30% discount for online purchases requires a promo code 'EOFY22' and is needed at checkout for the discount to be applied. This offer is not to be used in conjunction with any other special offers or packages. The 30% off sale is available until 11:59pm AEDT 30 June 2022.

b) The EOYS sale "buy 2 courses get the third for free" cannot be purchased online and needs to be purchased through one of our professional development consultants. The lowest priced course will be deducted from the total. This offer cannot be combined with any other offer. The EOYS sale is available until 11:59pm AEDT 30 June, 2022.

11. Deferring of Examinations / Workshops

In the case that the customer wishes to defer the examination / workshop upon commencement of the workshop to a later date, they will be subject to a reschedule fee of $500 and must reschedule within 6 months of the original exam date. 24 hours’ notice must be given in advance of the original exam time. We do not allow the deferral of Foundation examinations.

12. Refunds

In the case where a refund is made to the customer by PM-Partners group, the refund may take up to 30 working days to be processed.

13. Personal Belongings

Personal belongings are the sole responsibility of the participant. The PM-Partners group accepts no responsibility for loss or damage.

14. Complaints

Participants have the right to make a complaint or an appeal and will be notified of investigation results in writing. If you wish to make a complaint, please contact us as soon as possible after the event that has caused you concern. We will investigate and respond within 14 working days.

Participants also have the right to object to the outcome of a complaint or appeal by escalating this to the relevant accreditation body.

15. Liability

PM-Partners group endeavour to satisfy the requirements of their clients. In the unlikely event of any claim, action or demand made against PM-Partners group, PM-Partners group liability will be capped at the total amount of fees received from the client pertaining to the work in any consecutive 2-month period.

16. No Poaching

The Customer undertakes to not entice away or endeavour to entice away from PM-Partners group any employee or contractor of PM-Partners group within 1 year of completing any work carried out unless otherwise agreed in writing by both parties. The Customer acknowledges that the prohibition and restriction contained in this clause are reasonable in the circumstances and necessary to protect the business of PM-Partners group.

17. Severability

If any provision of these terms is held to be invalid, all the other provisions of these terms will remain in full force and effect.

18. Entire Agreement

These terms supersede all prior agreements, arrangements and undertakings between the parties and constitute the entire agreement between the parties in relation to the Services.

19. Acceptance

By instructing PM-Partners group to commence work or by attending a PM-Partners group course (regardless of the booking process/method) you are accepting the above terms.

Please contact us if you have any questions regarding our terms and conditions.