Effective Facilitation


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Course Overview

Facilitation is the art of engaging participants and enabling them to work together to achieve a specific goal. This goal could be reaching an agreement, defining a solution, or resolving a conflict.  Facilitation is both a process and a skill.

The facilitation process involves the planning and design of a facilitated session and employing the best tools and techniques to help a group generate insights and agreements.

Facilitation skills that support the execution of a facilitated workshop include consultation, negotiation, stakeholder engagement, and managing group conflicts.

An effective facilitator maintains neutrality and has highly developed facilitation skills which are underpinned by a high degree of self-awareness, curiosity, and a growth mindset.

A session that is led by an effective facilitator will help a group move towards a goal in a timely and effective manner whilst strengthening relationships and commitment to outcomes.

Who Should Attend?

This course is designed for all sectors and types of situations where people come together to tackle issues, resolve organisational problems and develop effective solutions, including:

  • Facilitators
  • Project and programme managers
  • Project and programme support staff
  • Change initiators (e.g. strategic planners)
  • Business analysts
  • Change managers and leaders
  • Team managers
  • Team members
  • Consultants
  • IT professionals
  • Line managers
  • Agile team members

Effective Facilitation provides facilitators with the practical skills and techniques required to plan and conduct engaging and productive facilitation sessions.

This course will enable participants to:

  • Make facilitation sessions more productive
  • Improve your management of stakeholder interactions
  • Access a variety of feedback models that build confidence and encourage participation
  • Implement a variety of techniques enable agreements and inspire creativity


The role and mindset of a facilitator
Identify competencies, behaviours and the mindset required to be an effective facilitator. Explore facilitation principles that will guide your facilitation sessions. Define the role of the facilitator before, during and after the session.

Preparing for a facilitated session
Explore techniques for defining the scope, objectives, and desired outcomes of a facilitated session. Review the importance and content of a detailed and effective agenda.

Conducting the facilitated session
Explore techniques for keeping the group on track, engaged, and moving forward throughout the session to ensure they gain the outcomes they want. Identify how you can build rapport and enhance engagement.

The facilitator’s toolkit
Explore tools and techniques for specific outcomes such as goal setting, exploring issues, generating ideas, gaining consensus, and making decisions.  Discover how to optimise virtual facilitation sessions through use of technology and best practice techniques.

As part of PM-Partners’ new integrated learning solution, this course offers students the option to attend our bespoke classroom in person or virtually by dialling in from a remote location. Trainers are skilled at both delivery methods and use the latest in virtual technology to simultaneously provide participants with the same interactive, multifaceted and challenging learning experience. Whichever delivery mode learners choose, comprehension and recall techniques will be used to provide them with a solid understanding of the course content.

For group bookings, courses can be customised to suit your requirements and conducted onsite at your premises, at our training centre, or virtually.

Materials: A comprehensive participant workbook is provided.

Pre-course: There is no pre-course required for this course.

Mode: Classroom, virtual or hybrid

There is no exam associated with this course.

On completion of this course, you will be awarded with a PM-Partners digital badge. These are widely accepted by leading organisations as recognition of specialist training and often shared on social media.

On the last day of training, you will be provided with a Digital Credential via the Credly Acclaim platform. This badge can be added directly to your LinkedIn profile and/or shared to your newsfeed, or other professional profile, to share your achievement with your network.


Participants who have been awarded the Project Management Professional (PMP)® credential by the Project Management Institute (PMI)® are eligible to earn 14 PDUs for their participation in this course (14 Power Skills).

Participants holding any of the Project Management accreditations (CPPP/CPPM/CPPD) are eligible to earn 14 CPDs for this short course.

PMI and Project Management Professional (PMP) are registered marks of the Project Management Institute, Inc.

There are no formal prerequisites for this course.

Where is the training venue located?

Sydney courses are held at 45 Clarence Street, Sydney.
Brisbane courses are held at 215 Adelaide Street, Brisbane.

I require an invoice before payment is processed, can I still book this course online?

Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.

Is this a certified course?

No. This is not an accredited certification but participants will receive a digital badge.

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  • Invoice: An invoice will be sent to you after you complete the booking. Payment is required 14 days before the course start date. If you're buying within 14 days, you need to arrange payment ASAP with a minimum of 72 hours before course start date.

Course Information

Weekday/virtual - 2 days

Exam: There is no exam associated with this course.

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  • 01 July, 2024 - 02 July, 2024
    Effective Facilitation
    • $1,495.00 excl. GST
    excl. GST
  • 01 July, 2024 - 02 July, 2024
    Effective Facilitation
    • $1,495.00 excl. GST
    excl. GST
  • 01 July, 2024 - 02 July, 2024
    Effective Facilitation
    Virtual (Integrated classroom)
    • $1,495.00 excl. GST
    excl. GST
  • 28 November, 2024 - 29 November, 2024
    Effective Facilitation
    Virtual (Integrated classroom)
    • $1,495.00 excl. GST
    excl. GST
  • 28 November, 2024 - 29 November, 2024
    Effective Facilitation
    • $1,495.00 excl. GST
    excl. GST
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