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ITIL® Foundation Certificate Course

$1,995 excl. GST - Buy online for $1,795.50 excl. GST


Don’t get left behind…

The Information Technology Infrastructure Library (ITIL) framework is the most widely accepted IT-process management framework in the world. It has been accepted as the de facto standard for managing IT organisations. ITIL describes the processes required for managing an IT infrastructure efficiently and effectively in order to guarantee the service levels agreed upon by the IT organisation and its customers.

What you gain from the course

Enrol for ITIL Foundation Certification and you’ll graduate with:

  • Hands-on, business ready expertise that you can Immediately apply
  • Comprehensive ITIL program materials and case studies
  • Sought-after, Industry-leading certification from Australia’s most highly accredited PM and PMO partner

About this course

The ITIL Foundation Certificate Workshop is a 3-day workshop based on the Information Technology Infrastructure Library (ITIL) framework.

This course aims to give participants a thorough understanding of the ITIL process model and how all of the processes interrelate. Using a case study delivery approach, participants will be provided with a multi-faceted and challenging learning experience. This course is ideal for individuals wishing to prepare for the foundation certificate in IT Service Management best practice.

Course Objective

This course is specifically designed for IT practitioners wanting to gain knowledge and accreditation in IT Service Management Best Practice. Participants will learn the essential concepts of ITIL and be equipped with the knowledge to confidently apply its underlying principles. They will also undertake the examination at the conclusion of the workshop.

Core Lifecycle Stages

This course is based upon the 5 Lifecycle publications which are the core of the IT Infrastructure Library (ITIL). Each Lifecycle outlines the processes and roles required to manage that Lifecycle. These are:

  • The Service Strategy Lifecycle – ensuring that the direction of the IT organisation is consistent with that of its customers
  • The Service Design Lifecycle – Designing services which best meet the needs of the customer
  • The Service Transition Lifecycle – transitioning new services into the live environment
  • The Service Operation Lifecycle – Managing the day to day operations
  • The Continual Service Improvement Lifecycle – ensuring the ongoing quality and relevance of the services

How this course is delivered

Course Content Summary

What is ITIL & IT Service Management

An introduction to Process Management

The Service Strategy Lifecycle:

  • Service Strategy
  • Financial Management Demand Management
  • Service Portfolio Management

The Service Design Lifecycle:

  • Service Level Management
  • Availability Management
  • Capacity Management
  • IT Service Continuity Management
  • Security Management
  • Supplier Management
  • Service Catalogue Management

The Service Transition Lifecycle:

  • Change Management
  • Release and Deployment Management
  • Software Asset and Configuration Management

The Service Operation Lifecycle:

  • Incident Management
  • Problem Management
  • Event Management
  • Access Management
  • Request Fulfillment

The Continual Service Improvement Lifecycle:

  • The seven step improvement process

Exam Preparation

ITIL Foundation Certificate Exam

Outcomes & Certification Eligibility

Participants will develop a thorough understanding of the ITIL process model and how all of the processes interrelate. The goal, the activities, the terminology, the application and the benefits will be discussed for each ITIL process.

This course is preparation for the Foundation Certificate in IT Service Management.


ITIL Foundation Certificate

On the final day of the course, participants will undertake the Foundation Certificate Exam (paper-based, multiple choice questionnaire of 40 questions over 60 minutes).

To be awarded the Foundation Certificate in IT Service Management, students must achieve a result of 65% in the exam. The PeopleCert administers the ITIL examination scheme.

Course Prerequisites

Participants should be working in the areas described above, or be seeking to do so within the near future.

Pre-Course Work

There is currently no pre-course work for this programme.


Where is the training venue located?

Sydney courses are held at 10 Barrack St, Sydney.

Melbourne courses are held at 500 Collins St, Melbourne.

I require an invoice before payment is processed – can I still book this course online?

Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.

Is this a certified course?

Yes. The exam is undertaken on the final day of the course. Upon passing the exam you will be certified.

Is the exam fee included?

Yes. The exam fee is included in the course cost.

Course Dates

Course Title Date Days Location RRP
(excl. GST)
Buy Now & Save
(excl. GST)
3 Melbourne $1,995.00 $1,795.50 Book Now Enquire
3 Sydney $1,995.00 $1,795.50 Book Now Enquire


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