ITIL® 5 Foundation Certification
DURATION
2 days
PRICE (EXCL. GST)
$1,695
LOCATIONS/DELIVERY METHOD
Brisbane
Melbourne
Sydney
Perth
Virtual
EXAM
One day before the course starts you will receive an email directly from Peoplecert. This includes a voucher code which provides access to course materials and the PeopleCert exam scheduling platform.
You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.
ITIL 5 Foundation Overview
ITIL (Information Technology Infrastructure Library) is a globally recognised framework for managing digital products and services. Used by individuals and organisations worldwide, it brings together proven public and private sector practices to strengthen capability, performance and outcomes.
One framework. Clear pathways. Real business value.
Built for today’s digital-first, AI-enabled environment, ITIL provides practical guidance for managing products, services, customer experience and end-to-end operations. It gives leaders, teams and partners a shared language to align strategy, delivery and operations – while remaining adaptable and compatible with established ways of working.
As ITIL evolves, ITIL (Version 5) addresses a common challenge: products and services are often managed separately, creating silos and handoffs that reduce reliability and weaken the customer experience.
ITIL now unifies product and service management into a single lifecycle, linking business and technology to measurable outcomes. AI-ready by design, it supports responsible AI adoption through built-in governance and maintains a strong focus on experience and results – so organisations can deliver value with confidence.
The objectives of this course are to:
- Build a solid understanding of digital product and service management and how value is co-created through products and services.
- Apply ITIL guiding principles and structural models to adopt and tailor service management in your organisation.
- Strengthen capability in value stream thinking, including mapping and managing value streams to improve flow and outcomes.
- Understand how AI influences modern service management, including the basics of AI governance, and how ITIL connects with complementary approaches such as PRINCE2® and DevOps.
- Prepare for the ITIL Foundation (Version 5) exam
PRINCE2® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
KEY TOPICS
Digital product and service management concepts
Understand the core concepts behind modern digital products and services, including value creation, continual improvement, and how products and services are managed across their lifecycle.
Value co-creation
Discover how value is co-created through collaboration between service providers, consumers, and stakeholders, while weighing outcomes, costs, risks, experience and sustainability.
The dimensions of product and service management
Delve into the four dimensions, Organisations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers, for a holistic approach to digital product and service management.
ITIL value system
Gain an understanding of the ITIL Value System and how it brings together guiding principles, governance, value chain activities, management practices, and continual improvement.
The ITIL guiding principles
Learn how to apply the framework's guiding principles to make better decisions, collaborate more effectively, and adapt ITIL practices to real-world digital environments.
The product and service lifecycle
Develop a solid understanding of the purpose of each product and service lifecycle management activity; from discovery and design to operation, delivery and support; and how they work together to create value.
ITIL's management practices
Explore the role of ITIL management practices and how official practice guides support consistent, effective ways of working across organisations.
Continual improvement
Learn how continual improvement is embedded within ITIL. Cover the continual improvement model's step-by-step approach and see how it supports long-term organisational success.
Value stream mapping and management
Understand how to identify, map, and manage value streams to improve flow, visibility, and outcomes across digital products and services.
As part of PM-Partners’ new integrated learning solution, this course offers students the option to attend our bespoke classroom in person or virtually by dialling in from a remote location. Trainers are skilled at both delivery methods and use the latest in virtual technology to simultaneously provide participants with the same interactive, multi-faceted and challenging learning experience. Whichever delivery mode learners choose, comprehension and recall techniques will be used to provide them with a solid understanding of ITIL Foundation.
For group bookings, courses can be customised to suit your requirements and conducted onsite at your premises, at our training centre, or virtually.
Virtual training: Learn more about our virtual delivery.
Materials: A comprehensive participant workbook and a course eBook are provided. A course hard copy is available for purchase at an additional cost.
The course includes the ITIL Foundation online exam which consists of:
- 40 multiple choice questions, 60 minutes duration
- 65% pass mark (26/40)
- Closed book
SITTING YOUR EXAM
One day before the course starts you will receive an email directly from Peoplecert. This includes a voucher code which provides access to course materials and the PeopleCert exam scheduling platform. You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.
Your certification will need to be renewed within three years of its original certification date. Please refer to PeopleCert for more information.
PEOPLECERT MEMBERSHIP IS AVAILABLE TO EVERYONE!
All you need is a PeopleCert account to join as an Essential member and gain access to a variety of resources - for free.
Upgrade to the annual Plus plan to unlock a full suite of expert resources, showcase your skills with Digital Badges and keep your certifications up to date by collecting Continuous Professional Development points.
Take2 Re-sit Exam Option
PeopleCert provide you with the opportunity to sit your exam knowing that if the outcome is not what you expected, you could have another attempt, at a fraction of the exam price.
PeopleCert administers the ITIL 5 Foundation examination scheme. PM-Partners is an accredited partner of PeopleCert (Partner ID: 3800).
DEVELOPMENT UNITS
Participants who have been awarded the Project Management Professional (PMP)® credential by the Project Management Institute (PMI)® are eligible to earn 14 PDUs for their participation in this course (14 Ways of Working).
Participants holding any of the Project Management accreditations (CPPP/CPPM/CPPD) are eligible to earn 20 CPDs for each of this short course.
PMI and Project Management Professional (PMP) are registered marks of the Project Management Institute, Inc.
This is an entry level certificate so there are no prerequisites for this course.
WHERE IS THE TRAINING VENUE LOCATED?
Sydney courses are held at 45 Clarence Street, Sydney.
Melbourne courses are held at 34 Queen Street, Melbourne.
Brisbane courses are held at 215 Adelaide Street, Brisbane.
I REQUIRE AN INVOICE BEFORE PAYMENT IS PROCESSED – CAN I STILL BOOK THIS COURSE ONLINE?
Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.
IS THIS A CERTIFIED COURSE?
Yes. The exam for this course is to be undertaken online, after the course. Upon passing the exam you will be certified.
IS THE EXAM FEE INCLUDED?
Yes. The exam fee is included in the course cost.
Our website offers three payment options for training courses. When you select "BOOK NOW" you will be taken to the checkout. Step two: "Billing Details" is where you can select from the three payment options:
- Credit Card Payments: PM-Partners uses Stripe payment gateway to process Visa, Mastercard, Amex, as well as Apple Pay and Google Pay transactions. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry so you can be confident that your card details are protected for online purchases.
- Bank Transfer: We cannot guarantee your registration(s) until your payment is cleared (bank transfers take 3 days to process). Instructions for payment by bank transfer will be provided at the end of the order process.
- Invoice: An invoice will be sent to you after you complete the booking. Payment is required 14 days before the course start date. If you're buying within 14 days, you need to arrange payment ASAP with a minimum of 72 hours before course start date.
Who should attend?
This course has been designed for all levels of staff within an IT Service Delivery Organisation:
- Existing ITIL professionals
ITSM, operations, service managers, architects. - Enterprise leaders & transformation teams
CIO, CDO, Head of Transformation, Enterprise Architects. - Product, experience & digital teams
Product managers, CX leaders, digital delivery teams.
Group bookings
Upskill your team to optimise delivery with PM-Partners’ accredited training
Professional group training and certification with volume-based discounts.
LEARN MORE
Course Enquiry
Course Enquiry
Course Date Enquiry
Obligation Free Quote
