PM-Perspectives
The future of service delivery excellence starts here
Thursday, 10th Sep 2026, 5:30pm
Establishment (Ballroom)
252 George Street, Sydney
We were thrilled to have a full house at our annual PM-Perspectives event. This year's event focused on optimising service delivery, driving efficiencies and preparing for future challenges.
Thank you to everyone who joined us, and a special thank you to our speakers and panellists for sharing their insights on cultural transformation, service resilience and the impact of AI on service transformation. The room was buzzing with conversation, and it was clear that the ideas shared sparked real interest and reflection.
We’re already looking ahead to next year’s event, with plenty of new ideas in the works—so stay tuned!
Discover how leading organisations are:
- Optimising service delivery to stay competitive
- Leveraging AI to streamline operations and reduce costs
- Navigating economic uncertainty with smarter strategies
This is your opportunity to connect with industry leaders, gain practical insights, and explore strategies to future-proof your organisation.
Discover key insights at PM Perspectives 2026
Join industry leaders as they share real-world strategies for navigating complexity and driving service excellence:
- Cultural transformation in financial services – Felicity Dwyer, Head of Customer Experience, will share insights from a major cultural transformation program within the Australian banking sector, focused on aligning organisational behaviours with customer needs. This session explores how large financial institutions are reshaping internal culture to improve customer experience at scale.
- Panel Discussion: Maintaining essential services in challenging times – Senior leaders from NSW Fire & Rescue, Waverley Council, and the Queensland Fire Department reveal how they are managing financial constraints, natural disasters, and rising community expectations. Hosted by Ray Wall, PM-Partners.
Featuring:
• Rob Hilditch – CIO, NSW Fire & Rescue
• Tara Czinner – Director of Corporate Services, Waverley Council
• Adam Levin – Queensland Fire Department
- The Impact of AI on service transformation – Back by popular demand, Evan Stubbs shares how AI is reshaping service delivery and what’s ahead for the next 12 months.
Spaces are limited, so register your interest using the form to secure your place at the cutting-edge of organisational transformation and innovation.
AGENDA
| 5:30pm | Registration |
|---|---|
| 5:55pm | Welcome |
| 6:00pm | Felicity Dwyer (A connected service promise) |
| 6:20pm | Panel Discussion (Maintaining essential services in challenging times) |
| 7:10pm | Evan Stubbs (Impact of AI on service transformation) |
| 7:30pm | Networking drinks and canapés |
| 9:00pm | Farewell |
Get ready for the best PM Perspectives yet!
Alongside valuable insights, enjoy live entertainment from a roving illusionist, experience our AI-driven photobooth, and take part in exclusive prize giveaways—all while networking with industry leaders over drinks and canapés. This is our most significant and engaging event yet.
Secure your spot now Last year's event reached full capacity, so don’t miss out!
MEET OUR HOST
Dominic Frost
Chief Executive Officer, PM-Partners
Before joining PM-Partners, Dominic’s career in Australia, New Zealand and the UK saw him acquire extensive experience and expertise in a broad range of roles. This includes senior leadership positions at several multinationals; as well as founding, building and selling an IT services business, and time in private equity – sourcing investments, developing and implementing funding models and fulfiling hands-on CXO roles with funded organisations.
PANEL HOST
Ray Wall
Client Engagement Director, PM-Partners
As an industry leader in globally-recognised delivery methods and standards, Ray has a wealth of experience implementing effective governance frameworks and controls across diverse industries and organisations. He has a proven ability to help leaders and delivery teams achieve business agility through the design and execution of complex change and transformation.
MEET OUR GUEST SPEAKERS
Evan Stubbs
Strategic Advisor – Data, Analytics, AI
The Impact of AI on service transformation
The last 24 months have seen the acceleration of Gen-AI into the mainstream. Organisations and individuals are trying to understand the impact Gen-AI will have and, at the same time, get in front of the opportunities it presents. A strategic advisor and expert on business analytics and AI, Evan Stubbs spends most of his time unpacking the complexities of blending technology, data and humanity in ways that work. The author of multiple books and presently the Interim Technology Director of Goodwork.ai, Evan will provide his insights on how Gen-AI will drive change for everyone.