Mid-point Review – Authentic Switch Project



This was the second review of the project following a preliminary Setup for Success review in January 2020. The Authentic Switch project is a major technology project impacting Cuscal’s core business system and clients. This independent review was tasked with assessing the current state health of the project to determine if the project was on a pathway to delivery success and if not, documentation via a report of prioritised findings and recommendations requiring attention.


Given the major impact of COVID-19 we quick pivoted our approach to how we conducted our Assurance reviews. The activities within our review remain the same with the only difference being how we deliver the service.

"Same high quality expert advice now available virtually".

We worked collaboratively with Cuscal to identify which tools would work in their environment for audio, video and workshops. We settled on MS Teams and Miro out of our kit bag of a number of tools (Zoom, WebEx, Google Hangouts, Trello). The review required inspection of key documentation associated with the program as well as interviewing key project team members and critical stakeholders (12). Documentation reviewed included, but was not limited to, Business Cases, Steering Committee Packs, Schedule, Risk Register, and Project Change Controls. Key themes were documented on one page for socialisation and feedback from the client followed by a draft report for preliminary review and feedback.


The final report included four Key Opportunities i.e. Scope Management, Risk and Issue Management, Financial Management, and Delivery Methodology and Process. These were supported by Detailed Findings and Actions (46) and included opportunities beyond the scope of the project e.g. matters impacting the organisations BAU and delivery areas / activities. Learn more about our Virtual Assurance service.
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