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As organisations consider multi-agent workflows for more complex work, they face a critical governance challenge: how can agents collaborate, exchange information and produce useful outputs without creating uncontrolled automation, unclear accountability or unacceptable risk?
This hands-on, no-code course helps participants design a governed, human-led multi-agent workflow with defined agent roles, controlled handoffs, orchestration rules, permission boundaries, evaluation checks, escalation paths and final human approval.
Participants leave with a practical Multi-Agent Workflow Operating Brief and toolkit for identifying and progressing responsible workflow opportunities within their organisation's AI governance requirements and approved tools.
Objectives
This course will enable participants to:
- Identify and scope a suitable multi-agent workflow opportunity within organisational governance boundaries
- Select an appropriate workflow pattern and recognise where complexity increases control requirements
- Define agent roles, responsibilities, information access, permission boundaries and accountable ownership
- Design controlled handoffs and an orchestration map with routing, stopping, escalation and human approval points
- Establish evaluation checks, judgement-agent review and a final human arbiter loop before outputs are used
- Assemble a first-version Multi-Agent Workflow Operating Brief to support responsible organisational review and implementation
Key topics
- When a multi-agent workflow is appropriate within an organisation's AI governance constraints
- Multi-agent workflow patterns: linear, parallel, review-loop, routed and collaborative
- Defining agent roles, decision rights, responsibilities, boundaries and accountable ownership
- Controlled handoffs, shared context, information-transfer rules and data-access limits
- Orchestration, routing, branching, looping, stopping points and human intervention
- Harnesses, connectors, MCP and observability as governance-relevant concepts
- Permission boundaries, approval gates, escalation rules and human arbiter decisions
- Workflow evaluation, judgement-agent checks, traceability and review evidence
- Applying the Agent Control Framework to prevent unmanaged multi-agent activity
Who is this course for?
This course is for professionals who understand the basics of using or designing a human-led AI agent and now want to explore workflows where multiple agents perform distinct roles towards an outcome. It is particularly relevant for people who need to balance AI-enabled productivity with governance, risk, compliance and accountability requirements.
The course is designed for non-technical audiences, with no coding required, and can be applied using approved AI tools available within their organisation.
GOVERNMENT AND PUBLIC SECTOR
- APS officers and managers exploring governed multi-agent workflows within public-sector accountability requirements
- Policy advisors and analysts managing research, briefing and review processes that require evidence and oversight
- Program and project managers coordinating reporting, risks, approvals and stakeholder outputs
- Communications and engagement professionals managing multi-stage content workflows with publication controls
- Corporate services, assurance and operations teams responsible for controlled, repeatable processes
PRIVATE SECTOR AND PROFESSIONAL SERVICES
- Managers and team leaders exploring controlled AI-supported workflow design
- Business analysts, process owners and transformation professionals defining governed operating processes
- Project, programme, change and operations professionals managing complex outputs and approvals
- Finance, HR and procurement professionals requiring strong permission, privacy and review controls
- Legal, compliance, risk and governance professionals seeking accountable agent workflow design
- Knowledge workers and strategic advisors moving from individual agents to governed workflows
This course is delivered live by a certified facilitator using a highly practical, structured format. The day follows a 30/70 facilitation-to-activity ratio. Participants spend the majority of the day thinking, designing, and building, not watching.
Participants will:
- Work through a structured two-stage arc. Agent thinking in the morning, agent building in the afternoon
- Complete design exercises in the companion app before opening Copilot Studio, so every build decision is deliberate
- Build and test agents directly in Copilot Studio using their own professional scenarios
- Participate in facilitated peer review activities. Reviewing each other’s design canvases and governance cards
- Leave with five completed artefacts and a 30-day agent practice plan ready for immediate use
For group bookings, courses can be customised to suit your requirements and conducted onsite at your premises, at our training centre, or virtually.
Virtual training: Learn more about our virtual delivery.
BYOD REQUIREMENTS
This is an immersive, hands-on course. Participants must bring their work device with an active M365 Copilot licence.
Copilot Studio must be accessible through their organisational licence. Participants unsure of their Copilot Studio access should check with their IT team before attending.
Practical scenarios covered
Throughout the day, participants apply the agent design and build frameworks to real professional challenges drawn from their own work context. Scenarios are adapted by the facilitator to the professional setting of the cohort.
- Evaluate three real tasks from their role using the “Is this an agent job?” framework, identifying one strong candidate to build during the day
- Complete an Agent Design Canvas for their chosen scenario, defining purpose, audience, knowledge, guardrails and human anchor points, then peer review a colleague’s canvas
- Write a Five-Layer Agent Brief from their completed canvas, creating structured instructions ready for Copilot Studio
- Build and configure their first agent in Copilot Studio, ground it in a relevant knowledge source, and run a structured five-scenario test cycle
- Design and partially configure a second, complementary agent, then connect both in a workflow with a human approval gate
- Complete an Agent Governance Card for each agent, documenting ownership, review cycle, compliance status and success metrics
The five take-home artefacts
Every participant leaves with five completed artefacts built during the day from their own professional context. These are not templates, they are working documents designed to be used the following week.
Built during the day. Deployed beyond the day.
- Agent Design Canvas. A scoped, peer-reviewed design for an agent tailored to a task the participant owns
- Five-Layer Agent Brief. A structured instruction document ready to enter directly into Copilot Studio
- Configured Agent. A working agent built in Copilot Studio, grounded in organisational knowledge and tested against five scenarios
- Two-Agent Workflow Design. A connected, governed workflow with a human approval gate, partially or fully configured in Copilot Studio
- Agent Governance Card. An accountability document covering ownership, review schedule, compliance status, and success metrics for each agent built
This course does not have an exam.
On completion of this course, you will be awarded with a PM-Partners digital badge. These are widely accepted by leading organisations as recognition of specialist training and often shared on social media.
On the last day of training, you will be provided with a Digital Credential via the Credly Acclaim platform. This badge can be added directly to your LinkedIn profile and/or shared to your newsfeed, or other professional profile, to share your achievement with your network.
WHERE IS THE TRAINING VENUE LOCATED?
Sydney courses are held at 45 Clarence Street, Sydney.
Melbourne courses are held at 34 Queen Street, Melbourne.
Brisbane courses are held at 215 Adelaide Street, Brisbane.
I REQUIRE AN INVOICE BEFORE PAYMENT IS PROCESSED – CAN I STILL BOOK THIS COURSE ONLINE?
Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.
IS THIS A CERTIFIED COURSE?
No. There are no certifications or exams undertaken in this course. However, you do receive a Completion Certificate from PM-Partners group. Participants will also receive a digital badge.
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- Invoice: An invoice will be sent to you after you complete the booking. Payment is required 14 days before the course start date. If you're buying within 14 days, you need to arrange payment ASAP with a minimum of 72 hours before course start date.
