ITIL® AI Governance (Version 5)
DURATION
2 days
PRICE (EXCL. GST)
$1,750
LOCATIONS/DELIVERY METHOD
On demand
EXAM
One day before the course starts you will receive an email directly from Peoplecert. This includes a voucher code which provides access to course materials and the PeopleCert exam scheduling platform.
You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.
ITIL AI Governance overview
Responsible AI. Practical governance. Sustainable value
As AI adoption accelerates, organisations face increasing pressure to realise value from AI while managing regulatory, ethical and operational risks. AI governance has become essential to ensuring AI is used safely, transparently and effectively, while maintaining stakeholder trust.
ITIL AI Governance (Version 5) equips professionals with the knowledge and practical guidance to help organisations govern AI responsibly. Built on the globally recognised ITIL framework, it helps organisations balance innovation with accountability, manage risk and build trust in AI-enabled products, services and operations.
Designed for today's AI-enabled environment, the course provides practical skills to support responsible AI adoption, establish appropriate oversight and strengthen organisational accountability. Applicable across industries and roles, it enables organisations to scale AI with greater confidence, control and long-term value.
WHAT YOU WILL LEARN
ITIL, AI Governance, and AI fundamentals
Build a foundation in ITIL, governance, and AI so you can apply AI governance in practical organisational contexts.
AI benefits and risks
Learn how to balance innovation, value creation, trust, accountability, and risk.
AI in organisational contexts
Understand how AI affects products, services, operations, decision-making, and organisational workflows.
Good AI Governance
Explore what good AI governance looks like and how governance maturity develops across different organisational contexts.
The ITIL AI Capability Model
Discover how the ITIL AI Capability Model supports responsible, scalable AI adoption.
The ITIL AI Governance Improvement Model
Understand how the ITIL AI Governance Model supports a practical and consistent approach to AI governance.
How regulation shapes AI Governance
Learn how global and national regulatory requirements shape AI governance and affect organisational policies, responsibilities, and decision-making.
AI Governance and other frameworks
Discover how the ITIL AI Governance Improvement Model can be integrated with other frameworks and methods to support a practical and consistent approach.
SKILLS YOU WILL ACQUIRE
Responsible AI Governance
Build practical capability to embed oversight, accountability, transparency, and ethical safeguards across AI use.
Applying the ITIL AI Capability Model
Apply the ITIL AI Capability Model to determine governance requirements and tailor risk profiles and controls to a range of AI capabilities.
AI Governance in Practice
Apply AI governance through real-world workplace scenarios across the AI governance lifecycle.
Applying the ITIL AI Governance Improvement Model
Learn how to move from principles to action, assess current AI governance, design appropriate adjustments, and ensure governance remains effective over time.
As part of PM-Partners’ new integrated learning solution, this course offers students the option to attend our bespoke classroom in person or virtually by dialling in from a remote location. Trainers are skilled at both delivery methods and use the latest in virtual technology to simultaneously provide participants with the same interactive, multi-faceted and challenging learning experience. Whichever delivery mode learners choose, comprehension and recall techniques will be used to provide them with a solid understanding of ITIL AI Governance.
For group bookings, courses can be customised to suit your requirements and conducted onsite at your premises, at our training centre, or virtually.
Virtual training: Learn more about our virtual delivery.
Materials: A comprehensive participant workbook and a course eBook are provided. A course hard copy is available for purchase at an additional cost.
The course includes the ITIL AI Governance exam which consists of:
- 40 multiple choice questions
- 90 minutes duration
- 70% pass mark (28/40)
- Open book
SITTING YOUR EXAM
One day before the course starts you will receive an email directly from Peoplecert. This includes a voucher code which provides access to course materials and the PeopleCert exam scheduling platform. You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.
Your certification will need to be renewed within three years of its original certification date. Please refer to PeopleCert for more information.
PEOPLECERT MEMBERSHIP IS AVAILABLE TO EVERYONE!
All you need is a PeopleCert account to join as an Essential member and gain access to a variety of resources - for free.
Upgrade to the annual Plus plan to unlock a full suite of expert resources, showcase your skills with Digital Badges and keep your certifications up to date by collecting Continuous Professional Development points.
Take2 Re-sit Exam Option
PeopleCert provide you with the opportunity to sit your exam knowing that if the outcome is not what you expected, you could have another attempt, at a fraction of the exam price.
PeopleCert administers the ITIL AI Governance examination scheme. PM-Partners is an accredited partner of PeopleCert (Partner ID: 3800).
DEVELOPMENT UNITS
Participants who have been awarded the Project Management Professional (PMP)® credential by the Project Management Institute (PMI)® are eligible to earn 14 PDUs for their participation in this course (9 Ways of Working, 4 Business Acumen, 1 Power Skills).
Participants holding any of the Project Management accreditations (CPPP/CPPM/CPPD) are eligible to earn 20 CPDs for each of this short course.
PMI and Project Management Professional (PMP) are registered marks of the Project Management Institute, Inc.
This is an entry level certificate so there are no prerequisites for this course.
WHERE IS THE TRAINING VENUE LOCATED?
Sydney courses are held at 45 Clarence Street, Sydney.
Melbourne courses are held at 34 Queen Street, Melbourne.
Brisbane courses are held at 215 Adelaide Street, Brisbane.
I REQUIRE AN INVOICE BEFORE PAYMENT IS PROCESSED – CAN I STILL BOOK THIS COURSE ONLINE?
Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.
IS THIS A CERTIFIED COURSE?
Yes. The exam for this course is to be undertaken online, after the course. Upon passing the exam you will be certified.
IS THE EXAM FEE INCLUDED?
Yes. The exam fee is included in the course cost.
Our website offers three payment options for training courses. When you select "BOOK NOW" you will be taken to the checkout. Step two: "Billing Details" is where you can select from the three payment options:
- Credit Card Payments: PM-Partners uses Stripe payment gateway to process Visa, Mastercard, Amex, as well as Apple Pay and Google Pay transactions. Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry so you can be confident that your card details are protected for online purchases.
- Bank Transfer: We cannot guarantee your registration(s) until your payment is cleared (bank transfers take 3 days to process). Instructions for payment by bank transfer will be provided at the end of the order process.
- Invoice: An invoice will be sent to you after you complete the booking. Payment is required 14 days before the course start date. If you're buying within 14 days, you need to arrange payment ASAP with a minimum of 72 hours before course start date.
Who should attend?
This course is designed for professionals involved in AI governance and adoption.
Group bookings
Upskill your team to optimise delivery with PM-Partners’ accredited training
Professional group training and certification with volume-based discounts.
LEARN MORE