Senior Business Analyst – Home Lending / Mortgages

PM-Partners group is a specialist Project Management Consultancy. We have a unique way of running projects and providing training and advice, so our clients get the best results with less cost and risk. Each year we deliver over $3B of projects, train over 10,000 people, and help some of Australia’s leading brands improve their PMOs.

The Opportunity
Our banking client is seeking a Senior Business Analyst with strong Consumer Banking and Home Lending (Mortgages) experience to support a significant transformation program within their lending portfolio.

This role operates at the intersection of business strategy, customer experience, and technology delivery. You will work closely with senior stakeholders to drive initiatives that enhance lending capabilities, improve customer outcomes, streamline operational processes, and support growth across the home lending business.

The successful candidate will bring deep mortgage domain expertise, a strong understanding of lending processes and customer journeys, and the ability to shape and deliver initiatives that generate measurable business value.

This is an initial daily rate contract opportunity, with long-term scope and the option to extend/renew your contract to delivery ongoing work in the portfolio.

Key Responsibilities

• Partner with senior business stakeholders to define, refine, and deliver strategic initiatives across the home lending portfolio
• Elicit, analyse, and translate business requirements into clear and actionable outcomes aligned to commercial objectives
• Identify opportunities to improve mortgage origination, servicing, fulfilment, and customer experience across the lending lifecycle
• Analyse current and future-state processes, identifying efficiencies and optimisation opportunities
• Support business case development, impact assessments, and decision-making through data-driven insights and analysis
• Act as the key liaison between business and technology teams, ensuring solutions meet business needs and customer expectations
• Facilitate workshops, stakeholder forums, and requirements sessions, effectively influencing outcomes and challenging assumptions where appropriate
• Contribute to the successful delivery of transformation initiatives across lending products, processes, systems, and regulatory obligations

Key Experience Requirements

• Extensive experience as a Senior Business Analyst within Consumer Banking, with a strong focus on Home Lending / Mortgages
• Deep understanding of mortgage products, lending operations, credit assessment, loan origination, fulfilment, settlements, and servicing processes
• Proven experience working on large-scale transformation, digital, or regulatory change programs within financial services
• Strong knowledge of end-to-end customer journeys across the home lending lifecycle
• Commercial mindset with the ability to connect project outcomes to growth, efficiency, customer experience, and risk management objectives
• Demonstrated experience gathering and documenting business requirements, process mapping, and stakeholder engagement
• Excellent communication and stakeholder management skills, with the ability to engage and influence senior leaders
• Strong analytical and problem-solving capabilities, with experience developing business cases, impact assessments, and recommendations

Highly Regarded

• Experience working within major Australian banks or lending institutions
• Exposure to mortgage platform transformations, digital lending solutions, broker channels, or lending operations modernisation
• Knowledge of lending regulatory requirements and responsible lending obligations
• Agile delivery experience within complex enterprise environments

If you’re a results-driven Senior Business Analyst with deep mortgages expertise and a passion for delivering customer-focused transformation, we’d love to hear from you.