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ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organisations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.
ITIL supports organisations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.
The ITIL approach enables individuals and organisations that use IT to realise business change, transformation and growth.
The ITIL 4 value proposition
We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. It is an increasingly fast-paced and complex environment, requiring organisations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. ITIL 4, through its framework, helps organisations to connect and align these different challenges that are relevant not only to ITSM professionals, but also by a wider range of professionals working in the digital world.
ITIL 4 expands on previous versions by providing a practical and flexible basis to support organisations on their journey to the new world of digital transformation.
The objectives of this course are to:
Overview of Service Management
Exploration of what is meant by ‘service’ and the four dimensions of service management. Key concepts of service relationships.
Key concepts associated with value creation.
The ITIL Service Value System (SVS)
The core components of the SVS. Exploration of how the service value chain supports each service value stream.
The ITIL practices
Overview of 18 ITIL practices, such as Relationship Management and Supplier Management. In-depth review of how 7 key practices, such as Service Desk and Problem Management, fit within the service value chain.
ITIL guiding principles
Determine how the ITIL guiding principles can help an organisation adopt and adapt service management.
Trainers of this course will use a practical delivery approach to provide participants with a ‘hands-on’, multi-faceted and challenging learning experience.
This course can be held on-site, at our premises or virtually. All courses can be customised to suit your requirements.
Materials: A comprehensive participant handbook is provided for this course.
The course includes the ITIL Foundation exam which consists of:
Virtual training: Online proctored exam taken after the course.
Taking your virtual exam
On the last day of your virtual course, you will receive an invitation to book your exam. You have 6 months to sit the exam online. Please check availability when making your booking.
Participants who have been awarded the Project Management Professional (PMP)® credential by the Project Management Institute (PMI)® are eligible to earn 14 PDUs for their participation in this course (14 Technical).
Participants holding any of the Project Management accreditations (CPPP / CPPM / CPPD) are eligible to earn 20 CPDs for each of this short course.
My ITIL AXELOS Membership
All candidates who pass the ITIL Foundation exam are eligible to claim a one-year’s My ITIL membership.
AXELOS will email you with an invitation to activate your membership.
Note: You will need to opt-in to appear on AXELOS’ Successful Candidate Register to claim your membership.
Take2 Re-sit Exam Option
PeopleCert provide you with the opportunity to sit your exam knowing that if the outcome is not what you expected, you could have another attempt, at a fraction of the exam price.
This is an entry level certificate so there are no prerequisites for this course.
Sydney courses are held at 45 Clarence Street, Sydney.
Melbourne courses are held at 123 Queen Street, Melbourne.
You can learn more about our virtual delivery here.
Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.
Yes. The exam for this course is to be undertaken on the last day of the course. Upon passing the exam you will be certified.
Yes. The exam fee is included in the course cost.
This course has been designed for all levels of staff within an IT Service Delivery Organisation:
Duration: 2 days
Development Units: 14 PDUs
Classroom training - Exam is taken on the afternoon of day 2 of this course
Virtual training - Online proctored exam taken after the course
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