ITIL® 4 Foundation Certification


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it service management

ITIL 4 Foundation Overview

ITIL (Information Technology Infrastructure Library) is a widely accepted approach to IT Service Management (ITSM), which has been adopted by individuals and organisations across the world. ITIL provides a cohesive set of best practice, drawn from the public and private sectors internationally.

ITIL supports organisations and individuals to gain optimal value from IT and digital services. It helps define the direction of the service provider with a clear capability model and aligns them to the business strategy and customer needs. ITIL provides comprehensive, practical and proven guidance for establishing a service management system, providing a common glossary of terms for businesses using IT enabled services.

The ITIL approach enables individuals and organisations that use IT to realise business change, transformation and growth.

The ITIL 4 value proposition

We are in a time of unprecedented change, known as the ‘Fourth Industrial Revolution’. It is an increasingly fast-paced and complex environment, requiring organisations to be more agile, better equipped to adapt what they do, and ready to adopt new ways of working to succeed. ITIL 4, through its framework, helps organisations to connect and align these different challenges that are relevant not only to ITSM professionals, but also by a wider range of professionals working in the digital world.

ITIL 4 expands on previous versions by providing a practical and flexible basis to support organisations on their journey to the new world of digital transformation.

The objectives of this course are to:

  • Introduce you to the management of modern IT-enabled services
  • Provide you with an understanding of the common language and key concepts relating to ITIL
  • Show you how your organisation and your work can improve with the ITIL 4 guidance
  • Sit the ITIL 4 Foundation exam

Overview of Service Management
Exploration of what is meant by ‘service’ and the four dimensions of service management. Key concepts of service relationships.

Creating value
Key concepts associated with value creation.

The ITIL Service Value System (SVS)
The core components of the SVS. Exploration of how the service value chain supports each service value stream.

The ITIL practices
Overview of 18 ITIL practices, such as Relationship Management and Supplier Management. In-depth review of how 7 key practices, such as Service Desk and Problem Management, fit within the service value chain.

ITIL guiding principles
Determine how the ITIL guiding principles can help an organisation adopt and adapt service management.

As part of PM-Partners’ new integrated learning solution, this course offers students the option to attend our bespoke classroom in person or virtually by dialling in from a remote location. Trainers are skilled at both delivery methods and use the latest in virtual technology to simultaneously provide participants with the same interactive, multi-faceted and challenging learning experience. Whichever delivery mode learners choose, comprehension and recall techniques will be used to provide them with a solid understanding of ITIL 4. 

For group bookings, courses can be customised to suit your requirements and conducted onsite at your premises, at our training centre, or virtually. 

Virtual training: You can learn more about our virtual delivery here.

Materials: A comprehensive participant workbook is provided for this course.

The course includes the ITIL Foundation online exam which consists of:

  • 40 multiple choice questions, 60 minutes duration
  • 65% pass mark (26/40)
  • Closed book

Sitting your exam
On the last day of your course you will receive an invitation to book your online proctored exam directly with PeopleCert. You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.

Take2 Re-sit Exam Option

PeopleCert provide you with the opportunity to sit your exam knowing that if the outcome is not what you expected, you could have another attempt, at a fraction of the exam price.

PeopleCert administers the ITIL 4 Foundation examination scheme. PM-Partners is an accredited partner of PeopleCert (Partner ID: 3800).

Participants who have been awarded the Project Management Professional (PMP)® credential by the Project Management Institute (PMI)® are eligible to earn 14 PDUs for their participation in this course (14 Technical).

Participants holding any of the Project Management accreditations (CPPP / CPPM / CPPD) are eligible to earn 20 CPDs for each of this short course.

My ITIL AXELOS Membership

All candidates who pass the ITIL Foundation exam are eligible to claim a one-year’s My ITIL membership.
AXELOS will email you with an invitation to activate your membership.

Note: You will need to opt-in to appear on AXELOS’ Successful Candidate Register to claim your membership.

This is an entry level certificate so there are no prerequisites for this course.


Sydney courses are held at 45 Clarence Street, Sydney.

Melbourne courses are held at 123 Queen Street, Melbourne.


Yes. Simply select ‘invoice’ from the payment options during the checkout process and one of our consultants will be in contact to organise payment.


Yes. The exam for this course is to be undertaken online, after the course. Upon passing the exam you will be certified.


Yes. The exam fee is included in the course cost.

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  • Invoice: An invoice will be sent to you after you complete the booking. Payment is required 14 days before the course start date. If you're buying within 14 days, you need to arrange payment ASAP with a minimum of 72 hours before course start date.

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Who Should Attend?

This course has been designed for all levels of staff within an IT Service Delivery Organisation:

  • IT Managers
  • Support Team Leaders
  • Service Desk Supervisors
  • Change Managers
  • Service Level Managers
  • Operations Managers
  • Problem Managers

Course Information

Duration: 2 days

Development Units: 14 PDUs


  • On the last day of your course you will receive an invitation to book your online proctored exam directly with PeopleCert.
  • You have 6 months to schedule and sit your exam online. Please check the requirements here when making your booking.

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  • 14 November, 2022 - 15 November, 2022
    ITIL® 4 Foundation
    • $1,495.00 excl. GST
    excl. GST
  • 14 November, 2022 - 15 November, 2022
    ITIL® 4 Foundation
    • $1,495.00 excl. GST
    excl. GST
    Virtual Instructor Led Training
  • 24 November, 2022 - 25 November, 2022
    ITIL® 4 Foundation
    • $1,495.00 excl. GST
    excl. GST
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