Desktop Engineers

PM-Partners group is a specialist Project Management Consultancy. We have a unique way of running projects and providing training and advice, so our clients get the best results with less cost and risk. Each year we deliver over $3B of projects, train over 10,000 people, and help some of Australia’s leading brands improve their PMOs.

We are seeking two experienced Desktop Engineers to provide onsite technical support throughout a major Windows 10 to Windows 11 upgrade program. These roles will ensure a smooth transition for end-users by delivering hands-on technical support, troubleshooting upgrade-related issues, and guiding staff through key changes introduced in Windows 11.

Working within a collaborative environment, you will support device upgrades delivered via Microsoft Windows Autopatch, operate across both SCCM and Intune environments, and manage incidents through ServiceNow. This is a high priority role requiring strong technical capability, excellent communication skills, and a user focused mindset.

Key Responsibilities 

User & Device Support 

• Provide onsite technical support to users during the Windows 11 upgrade program.
• Conduct pre-upgrade readiness checks and ensure post-upgrade validation.
• Assist users with Windows 11 familiarisation, answering usability questions and supporting change adoption.
• Deliver one-on-one and group floorwalking support during deployment periods.

Technical Troubleshooting 

• Troubleshoot and resolve issues related to compatibility, performance, application behaviour, and user profiles.
• Support devices upgraded via Windows Autopatch, including troubleshooting update failures and compliance issues.
• Assist with upgrade paths where SCCM is used in combination with Intune and Autopatch.
• Validate device health and ensure core business applications are functioning as expected post upgrade.

Operational Support 

• Log, track, and manage incidents and service requests using ServiceNow.
• Escalate issues related to Autopatch policies, device compliance, and deployment processes.
• Provide feedback for improving upgrade processes and future deployment activities.
• Participate in post deployment reviews and contribute to continuous improvement initiatives.

Stakeholder Engagement 

• Work closely with IT teams, project managers, and business stakeholders.
• Deliver clear, nontechnical explanations to users to build confidence and minimise disruption.

Required Skills & Experience 

• Demonstrated experience as a Desktop Engineer or similar technical support role.
• Strong working knowledge of:
  • Windows 10 & Windows 11 operating systems
  • Microsoft Autopatch
  • Intune & SCCM
  • ServiceNow or similar ITSM tools
• Excellent troubleshooting and analytical skills.
• Ability to provide user-friendly explanations of technical concepts.
• Experience in fast paced project or transformation environments desirable.
• Strong interpersonal skills and the ability to work across multiple teams.

If this opportunity aligns with your experience, we encourage you to apply via Seek.