Senior Business Analyst – Commercial Insurance Transformation

PM-Partners group is a specialist Project Management Consultancy. We have a unique way of running projects and providing training and advice, so our clients get the best results with less cost and risk. Each year we deliver over $3B of projects, train over 10,000 people, and help some of Australia’s leading brands improve their PMOs.

We are seeking an experienced Senior Business Analyst to join a large-scale Commercial Insurance Transformation Program focused on modernising and harmonising intermediary business products across a complex enterprise platform environment, who has excellent documentation skills.

You will play a key role in documenting, analysing, and managing requirements across multiple business and technology domains including Product, POTO, Underwriting, Pricing, Data & Reporting, and Documentation.

Key Responsibilities

• Support the analysis, documentation, and management of business and functional requirements across the program
• Produce high-quality requirements documentation, process artefacts, and delivery outputs
• Work across multiple streams including:
  • Product
  • POTO
  • Underwriting
  • Pricing
  • Data & Reporting
  • Documentation
• Assist with documenting customer and policy documentation requirements and outputs
• Collaborate with business stakeholders, Product Owners, Architects, Delivery Teams, and BA Leads
• Facilitate workshops, requirement gathering sessions, walkthroughs, and stakeholder discussions
• Ensure documentation standards, governance, traceability, and version control processes are maintained
• Contribute across discovery, pre-design, and delivery phases of the program
• Support alignment between business requirements and customer-facing documentation outcomes

Skills & Experience

• Proven experience as a Business Analyst within large-scale transformation programs
• Strong experience eliciting, analysing, and documenting business requirements
• Excellent documentation and requirements management capability
• Experience within Commercial Insurance environments
• Exposure to intermediary or enterprise insurance platforms highly regarded
• Strong understanding of both business processes and technology delivery
• Ability to simplify complex requirements into clear, structured, customer-friendly documentation
• Strong stakeholder engagement, communication, and facilitation skills
• Experience working across multiple concurrent workstreams within fast-paced delivery environments
• High attention to detail with a strong quality assurance mindset

Highly Regarded

• Experience with Guidewire
• Exposure to SmartCOMM / Smart Communications platforms
• Experience across underwriting, pricing, policy administration, or insurance product transformation programs

What we can offer you!

• Culture: A fun, fast paced, collaborative delivery environment
• People: A group of talented, experienced, and dedicated Consultants to work by your side with a dedicated Relationship Manager
• Passion: Ability to band together when under pressure to deliver first class results to clients
• Transparency: Open door policy
• Professional Development: On the job development and access to certifications in our Training practice
• Care and Support: On-going support and advice from experienced PM-Partners Consultants
• Knowledge: Access to PM-Partners Delivery and Advisory practices

If you feel you meet our selection criteria, please submit your resume to Paul Woodhead at PM-Partners via SEEK application or email –  paulw@pm-partners.com.au